FAQ – Northug

You select the products you desire and place these in the shopping basket. You then fill in your details for delivery and payment.

You will receive a confirmation of your order by e-mail.

Get in touch with us at hello@northug.com as quickly as possible. Any order can be cancelled if the order hasn’t already been packed and despatched. If you wish to cancel after a package has been despatched then you must wait until you have received it, after which it can be returned. When returning an item please send an e-mail to hello@northug.com. For further information about returning items, see “RETURNS & EXCHANGES”.

Get in touch with us at shop@northug.com so that we can help you sort it out. Please note that we can only make any changes before the item has been despatched. You will receive a text message from DHL after the package has been sent and you can easily change both delivery address and time of delivery through this message.

Get in touch with us at hello@northug.com and quote your order number. We can make alterations right up until the point the item is packed and sent. Items can be changed and returned within 14 days of the item being received.

We send items all over the world where DHL Express delivers. However, there may be restrictions on certain countries and these destinations will not be able to be selected when you confirm your order.

All items are despatched from Norway. All ordes are sent by DHL Express.

No, you don’t need to set up an account but we recommend that you do. This is so that you can follow your order and it also means that we can store information in order to process any future orders faster.

Go into My Account / Log in / Forgotten password?, a new password will be auto-generated and sent to your registered e-mail address. If a problem arises then get in touch with us at hello@northug.com so we can help you with providing a new password. This must be tested and correspond with the website.

You will receive a confirmation by e-mail. Once the package is ready to be despatched then DHL Express will contact you with details concerning the delivery. Depending on where you live, the delivery will normally take 1-3 working days. You can track your delivery on DHL’s Express website.

We offer free shipping worldwide on all orders over 950 NOK/SEK or 95 EUR. Any orders below this amount will incur a charge of 75 NOK/SEK or 7.50 EUR.

Packages sent from northug.com are classified as DTP (Duties and Taxes Paid). No further charges will be incurred, neither before nor after the item has been delivered.

Once we have received a returned item, we will reimburse you using the same payment method as your order was placed originally. Please note that any eventual shipping costs will not be refunded. Depending on your bank, it will normally take 2-5 working days before the money appears in your account.

Once your order has been processed, you will receive a confirmation by e-mail giving delivery details and a tracking number. DHL will contact you shortly after this. You can track your order on the DHL Express website.

Petter has an active role in the development and testing of its products.

Click HERE for Size Chart

Send an e-mail to hello@northug.com with a link to your platforms. We will then get in touch with you should we feel you match our brand and profile.

We accept credit cards from all regions. For certain countries or areas we also accept other payment methods such as PayPal and VIPPS. This is specified when checking out.

We use the currency which is specified on the website for the region selected.

When you place an order with us, we request authorisation on the payment form provided and the amount will be temporarily reserved without your account being charged. Your account will be charged once the package has been despatched. Orders using PayPal are charged at the time the order is placed.

If your order has been rejected when checking out then this may be due to the connection to your bank. Get in touch with your bank or card issuer for further information. If you have any further questions then don’t hesitate to get in touch with us at hello@northug.com.

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Send an e-mail to hello@northug.com or call us on +47 400 57 040.

SHIPPING AND DELIVERY

GENERAL

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